Shipping policy

Shipping Policy

Thank you for shopping with CalmPaws AU.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Estimated delivery times:

Australia: 7–15 business days

Please note that delivery times are estimates and may vary depending on demand, carrier delays, weather conditions, or customs processing.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. CalmPaws AU is not responsible for orders shipped to incorrectly provided addresses.

Shipping Delays

During periods of high demand, holidays, or carrier disruptions, shipping times may be slightly longer than usual. We appreciate your patience and understanding.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact our support team at support@calmpawsau.com and we will assist you as quickly as possible.

Contact

For any shipping-related questions, please contact:
support@calmpawsau.com