Contact

Welcome to CalmPaws AU

CalmPaws AU is an Australian online pet boutique operated by Paulo Roberto Sapienza, an individual sole trader based in Redland Bay, Queensland.

We’re here to help with questions about our products, orders, delivery, returns and refunds.

Customer support

Email: support@calmpawsau.com
Phone: +61 452 522 976
Business hours: Monday to Friday, 9:00 am–5:00 pm AEST
Response time: We aim to respond within one business day.

Business and correspondence address

CalmPaws AU
48 Livistona Street
Redland Bay QLD 4165
Australia

Returns

Please contact us before sending a return. Once your return is authorised, we will provide the applicable instructions and confirm the return address. For eligibility and timeframes, please read our Return & Refund Policy.

You can also send us a message using the contact form below.