Legal notice

Last updated: 27 July 2026

Business Operator

This website is operated by CalmPaws AU, an Australian online pet boutique operated by Paulo Roberto Sapienza as an individual sole trader.

Business name: CalmPaws AU
Legal operator: Paulo Roberto Sapienza
Business and correspondence address: 48 Livistona Street, Redland Bay QLD 4165, Australia
Email: support@calmpawsau.com
Phone: +61 452 522 976
Website: https://calmpawsau.com

Website Information

We take reasonable steps to ensure that product descriptions, images, prices, availability and other website information are accurate and current.

Information may be corrected or updated when necessary. If an error affects an order already submitted, we will contact the customer and provide an appropriate option in accordance with our Terms of Service and applicable law.

Nothing in this Legal Notice excludes, restricts or modifies any right or guarantee that cannot legally be excluded under the Australian Consumer Law.

Intellectual Property

The CalmPaws AU name, original website text, layout, graphics and branding are owned by or licensed to CalmPaws AU unless otherwise stated.

Product images, trademarks and other materials may be owned by suppliers, manufacturers, Shopify or other licensors and are used with permission or under an applicable licence.

Content must not be copied, reproduced, modified, distributed or used commercially without permission from the relevant rights holder, except where permitted by law.

Policies

Use of this website and purchases from CalmPaws AU are subject to our current:

• Terms of Service;
• Privacy Policy;
• Shipping Policy; and
• Return & Refund Policy.

Contact

For customer support, legal notices or general enquiries, contact:

Email: support@calmpawsau.com
Phone: +61 452 522 976

Business hours: Monday to Friday, 9:00 am–5:00 pm AEST.

We aim to respond within one business day.